Refund policy

Last updated: April 5, 2026

At Solenari Care, we sell digital products that are delivered immediately after purchase. Because digital content can be accessed right away, this Refund Policy explains the limited circumstances in which refunds may be requested.

1. Scope

This Refund Policy applies to all digital products, downloadable materials, guides, protocols, educational resources, and other non-physical content sold through our website.

2. Digital Product Delivery

All products sold on this website are digital products. Delivery is made electronically, and access is typically provided immediately after successful payment through the order confirmation page and/or the delivery method displayed at checkout.

3. Refund Window

Customers may request a refund within seven (7) calendar days from the date of purchase.

After 7 calendar days have passed from the purchase date, refunds, exchanges, and store credits are no longer available, except where required by applicable law.

4. Eligibility for Refunds

A refund request submitted within the 7-day window may be reviewed when:

the customer did not receive access to the product due to a verified technical issue caused by us;
the product delivered is materially different from the product description shown at checkout; or
there is a duplicate charge or other billing error.

Because our products are digital and delivered immediately, refunds may be denied where:

the customer has accessed, downloaded, saved, copied, or substantially used the product;
the request is based on personal preference, change of mind, lack of expected results, or failure to review the product description before purchase;
the issue is caused by the customer’s own device, software, internet connection, email settings, spam filtering, or account error.
5. How to Request a Refund

To request a refund, contact us within 7 calendar days of purchase at:

Email: contact@solenaricare.site

Please include:

your full name;
the email used for the order;
order number;
date of purchase; and
a clear description of the issue.

We may request screenshots or additional details to verify a technical problem before approving any refund.

6. Review and Processing

If your refund is approved, the refund will be issued to the original payment method. Processing times may vary depending on your payment provider, bank, or card issuer.

7. Chargebacks

Before opening a chargeback or payment dispute, we ask that you contact us first so we can review the issue and attempt to resolve it promptly.

8. Non-Transferability

Refund eligibility applies only to the original purchaser and the original transaction.

9. Exceptions Required by Law

Nothing in this Refund Policy limits any non-waivable consumer rights that may apply under applicable law.

10. Contact

For refund-related questions, contact:

Solenari Care
Operated by GTT ECOM LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States
Email: contact@solenaricare.site

Phone: +1 307-673-1100